Shipping & Returns

At Kiki's Club, every painting is a little invitation to slow down. We want the experience to feel good from the moment you order to the moment you pick up your paintbrush.

Here's everything you need to know about production, delivery, returns and what happens if something goes wrong.

Shipping & Delivery

How long will my order take?

Our paint-by-numbers kits are made to order to help reduce unnecessary overproduction and waste.

Please allow 1–3 weeks for production and shipping. Delivery times may vary depending on your location, the type of kit ordered and carrier delays.

Once your order has been dispatched, we'll email you a tracking number so you can follow its journey.

Need your painting sooner?

Planning a birthday, a special occasion or a last-minute creative weekend?

Express production and shipping may be available on request. Email us at hello@kikisclub.com before placing your order, and we'll check what we can arrange.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery destination and order.

We also offer free shipping on qualifying orders. Any available free shipping option will appear at checkout once your order meets the applicable conditions.

Where do you ship from?

Kiki's Club is a London-based creative brand. Our kits are produced by our manufacturing partners in China and shipped internationally.

Returns & Exchanges

Can I return a paint-by-numbers kit?

We want you to love your Kiki's Club experience.

For standard, non-personalised kits, we accept returns requested within 30 days of delivery, provided the kit is unused, complete and in its original condition.

To request a return, email hello@kikisclub.com with your order number.

For change-of-mind returns, customers are generally responsible for return shipping costs. We'll provide the return instructions and address before you send anything back.

This policy does not affect your statutory consumer rights.

Can I return a personalised kit?

Because personalised kits are created specifically for you, we generally cannot accept change-of-mind returns once production has begun.

This includes custom pet portraits, personalised photo kits and other designs made to your specifications.

However, if your kit arrives damaged, defective or different from what you ordered, we'll help put things right. Your statutory rights still apply.

Can I cancel or change my order?

As our kits are made to order, production may begin shortly after your purchase.

If you need to change your canvas size, delivery address or another order detail, please email hello@kikisclub.com as soon as possible.

We'll do our best to accommodate changes before production or dispatch, although this isn't always possible. For eligible non-personalised purchases, your statutory cancellation rights remain unaffected.

Damaged, Faulty or Incorrect Orders

What if something arrives damaged or incorrect?

If your kit arrives damaged, defective or isn't what you ordered, please contact us at hello@kikisclub.com, within 7 days of delivery.

Include your order number, a brief description of the issue and photographs if possible.

We'll review the issue and arrange an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and your consumer rights.

The seven-day contact request helps us resolve issues quickly; it does not limit your statutory rights.

What if my order hasn't arrived?

First, check the tracking link in your shipping confirmation email.

If your parcel appears delayed, lost or hasn't arrived within the expected timeframe, email hello@kikisclub.com with your order number.

We'll investigate with our shipping partners and help arrange an appropriate resolution.

Refunds

Once an eligible return has been received and assessed, we'll confirm your refund by email.

Approved refunds will be issued to your original payment method, subject to applicable consumer rights and payment processing times.

Where required by law, original standard delivery charges will also be refunded.

Questions? We're Here.

Whether you need help choosing the right kit, arranging express delivery or resolving an order issue, our team is happy to help.

Email hello@kikisclub.com.

Less stress. More painting. More Kiki's.